SMS Communications Privacy Policy

Collection and Use of Mobile Contact Information

At Koshajay Essentials, we value your privacy and are committed to being transparent about our SMS communications practices. This section explains how we collect, use, and protect your mobile contact information.

Information We Collect

When you opt in to receive SMS communications from us, we collect:

• Your mobile phone number
• Date and time of your consent
• Content of your messages to us
• Your opt-in/opt-out preferences
• Message delivery status
• Any responses you send to our messages

How We Use Your Information

We use your mobile contact information to:

• Send promotional offers and discounts
• Provide order status updates
• Send shopping cart reminders
• Share product launches and restocks
• Notify you about upcoming events
• Respond to your customer service inquiries
• Send requested information about our products

Frequency of Messages

You may receive up to 8 messages per month. Message and data rates may apply based on your mobile carrier's rates and plans.

Your Rights and Control

You have the right to:

• Opt out at any time by texting STOP to [your number]
• Request help by texting HELP to [your number]
• Request access to your stored information
• Request deletion of your information
• Update your phone number
• Limit the types of messages you receive

Data Protection and Security

We protect your mobile contact information by:

• Using industry-standard encryption
• Limiting access to authorized personnel only
• Regularly updating our security measures
• Storing data on secure servers
• Maintaining strict data handling procedures

Data Retention

We retain your mobile contact information for:

• Active subscribers: As long as you remain subscribed
• Unsubscribed numbers: 6 months for regulatory compliance
• Message history: 24 months for quality assurance

Third-Party Service Providers

We work with trusted SMS service providers who:

• Help deliver our messages
• Maintain messaging infrastructure
• Provide analytics services
• Must comply with our privacy standards
• Are contractually obligated to protect your data

Compliance

Our SMS program complies with:

• The Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• CTIA Guidelines
• Cellular carrier requirements
• State and federal privacy laws

Changes to SMS Program

We reserve the right to:

• Modify message frequency
• Update message content
• Change service providers
• Modify these terms You will be notified of any material changes to this policy.

Contact Us

For questions about our SMS program:

• Email: info@KoshajayEssentials.com
• Phone: 904-683-6958
• Address: 25 E. Beaver Street #179 , Jacksonville, Florida 32202

Last Updated: February 18, 2025