Refund policy

Due to the nature of our products, we do not accept returns, exchanges or issue refunds. All of our products are freshly handmade to order just for you. Therefore, please be aware that all sales are final and cannot be exchanged or returned. We ask that you please select your products carefully. Orders are entered into our system the day you order, and processing begins. If you have received a shipping notification, then your package has already been processed and cannot be cancelled.

 

Please note that Koshajay Essentials is not responsible for damages that occur during shipping, as we do everything possible to ensure packages are securely packaged before they leave our facility.

That said, if your package was visibly damaged upon arrival, we recommend reaching out to the shipping carrier directly to report the issue and file a claim. If you need any assistance with this, feel free to let us know.

Thank you for your understanding, and we truly appreciate your support!