Shipping policy

We know that you are excited to receive your Essentials. Please allow up to 7 business days (up to 10 business days if you ordered during a sale) to process your order. All order places after 5 pm and on weekends will be considered the next business day.

**There are occasions when we need additional time to fulfill orders. These include days following sales and holidays.

Please remember you are receiving fresh, quality handcrafted products and this may take a bit longer to prepare. Processing includes making, packing, labeling and shipping your package. We appreciate your patience and understanding!

Standard Shipping:

Please allow 5-7 business days to process your order, all orders processed after 5 pm EST will be considered next business day (except holidays and weekends). Shipping (time in transit) is typically 2-3 business days after processing.

Total Shipping time = Processing time (5-7 business days) + shipping time.

We ship orders Monday - Friday only.

We ship all domestic orders via USPS. Due to the rise in shipping costs, we no longer offer flat rate shipping. Our shipping rates are subject to change based on current USPS shipping costs.

Please note that Koshajay Essentials is not responsible for damages that occur during shipping, as we do everything possible to ensure packages are securely packaged before they leave our facility.

That said, if your package was visibly damaged upon arrival, we recommend reaching out to the shipping carrier directly to report the issue and file a claim. If you need any assistance with this, feel free to let us know.

Thank you for your understanding, and we truly appreciate your support!

Koshajay Essentials is not responsible for paying international custom import fees and taxes. This is the responsibility of the consumer.

If you've purchased a smaller item, your item will be be shipping using First Class Mail. Your order will take up to 5 days to arrive after processing.

If you chosen Priority Shipping at checkout, your order will arrive within 2-3 business days after processing. The 2-3 days are dependent on your location. We are based in Florida, so Florida orders will ship faster.
International Orders: We do not ship internationally at this time.
Wrong or Incorrect Orders: The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified by email. So please verify you entered the correct address (that includes apartment & suite numbers).

Please be certain your address is correct before finalizing your order. We are not responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us at www.KoshajayEssentials@gmail.com with the correct shipping address before your order is shipped. Once shipped we will not be responsible for packages delivered to the the wrong address. If your order is returned for any reason and you would like it re-shipped, you will have to pay the correct USPS shipping fee to have it re-sent.

Incorrect Shipping Information:
 If a package is returned to Koshajay Essentials, due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the re delivery cost (amount subject to change based on current shipping rates). Koshajay Essentials is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

Lost or Stolen Packages: Koshajay Essentials is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Koshajay Essentials will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. It is the purchaser's responsibility to inquire about your lost or stolen package.

DAMAGED PRODUCT AND INCORRECT ORDERS: In the event that you received the wrong item, an item is missing from your package, or damaged item please email us at www.koshajayessentials@gmail.com within 72 hours and we will try to resolve the issue once verified. Pictures may be required for our records.

Out of Stock Items:

We strive to have all of our products available. Due to high demand for our products, some products may be out of stock at the moment. We will take all necessary steps to advise you in a prompt manner if this situation occurs.

 

If it is possible to ship a portion of an order, we will notify you and send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you. Please make sure you are signed up to our email list to be notified when products are back in stock.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

LOST / STOLEN PACKAGES

If your package has been lost/stolen, please file a claim with the carrier listed on your shipping notification.

    USPS Customer Service Contact Number: (800) 275-8777

    FedEx Customer Service Contact Number: (800) 463-3339 (1-800-GO FEDEX) 

   UPS Customer Help and Support Center 1-888-742-5877.